When Should I Call An Emergency Plumber?

Plumbing emergencies aren’t always easy to identify, and you might not be sure which issues need prompt attention and which can wait until tomorrow. If something’s gone wrong with your pipes or your drains, you want to make sure you know who to call – and when. Knowing what to do when you’ve got a plumbing problem helps you save valuable time and prevent more costly issues. We’ve put together this handy guide to when you should call an emergency plumber to help clear up the confusion.

No running water

We need water for so many household tasks – drinking, showering, washing our hands, cleaning, and doing laundry, just to name a few. When the water’s not working, it’s not just inconvenient – it could even be a plumbing emergency. No flow could spell a burst pipe, or a significant problem with your mainline, and both these issues require prompt attention as soon as they’re identified. If you don’t have water on your property, contact an emergency plumber as soon as you can.

Gas leak

Smelling gas? If you haven’t got the gas running and think you might have a leak on your hands, contact an emergency plumber straight away. Gas leaks are serious and potentially life-threatening issues. If you do suspect a leak, turn off your main gas valve as soon as you can and open all your doors and windows – this will encourage fresh air to circulate through your home and will remove any gas.

Water leak

If there’s water anywhere it shouldn’t be in your home, you might have a water leak. These leaks can lead to flooding, so it’s important you call an emergency plumber as soon as you can. A flood can lead to extensive damage if they’re not resolved promptly. What’s more, if water’s left to run freely you’ll cop a high water bill, too. Turn off your water supply and call in an expert as soon as possible.

No hot water

Having no hot water might seem like a little inconvenience, especially in the summer months, but it can become a major problem in winter or when hot water’s in high demand. Many plumbers will tell you that they’re often called out to repair hot water systems, so don’t worry that this isn’t an important issue.

Burt pipe

If you suspect a pipe has burst in your property, you need to act fast. If it’s safe, turn off your water supply as soon as you can. Knowing where your water supply is will help you move quickly and save valuable time. And if you’re wondering why it’s so important to act fast – well, water doesn’t slow down for anyone, and a burst pipe can quickly lead to significant damage and even flooding. Once you turn off your water supply, contact an emergency plumber to arrange a repair. At the same time, keep all electronic devices, children and pets away from the burst pipe.

Blocked drains

Are your sink or shower drains a bit sluggish? You might have a blockage in your pipes. Any slow drainage should be addressed as soon as it’s noticed. Blocked drains are often caused by a build-up of sanitary products, hair, leaves, tree roots, paper, sand or grease. Clearing your drains at the first sign of slow flow will help you avoid major issues down the line.

Blocked toilet or unexpected sewage

No one wants the unpleasant addition of a blocked toilet or sewage. You won’t just have an inconvenience on your hands – you’ll also face a significant health hazard. Don’t neglect to call an emergency plumber if your toilet won’t flush or things are backing up instead of going down.


Still not sure whether you have an emergency? Call 1Touch Plumbing


At 1Touch Plumbing Townsville, we’re always on hand – 24 hours a day, 7 days a week – to offer prompt advice and efficient service whenever you need it. Our expert team of qualified plumbers truly puts customer service and satisfaction first, and our commitment is reflected in the quality of our workmanship and in our great efforts to resolve every plumbing issue, big or small.


Give the 1Touch Plumbing team a call at 0459 997 743 or get in touch via our online contact form. Our team will be able to assess whether your issue is an emergency and sort it out as soon as possible with our quick response time, reliable expertise and trademark high standards of workmanship. Don’t leave it to chance – contact 1Touch Plumbing today.

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